Portal

Bilingual customer service specialist

About

Work as a bilingual customer service representative for Canadian companies through the Francophone Mobility Work Permit.

Qualified applicants who speak French and English fluently can receive a job offer from Canadian employers in various industries. In some cases, employers may allow you to start working remotely from your home country before you arrive in Canada.

This is a great first step for French-speaking candidates looking to gain international experience and potentially build a longer-term future in Canada.

Responsibilities

As a bilingual customer service representative, you will:

Communicate with customers in both French and English via phone, email, or live chat
Answer questions and provide clear, accurate information about products or services
Handle complaints or requests politely and professionally
Help customers with orders, returns, payments, or account issues
Log all interactions and updates in the company’s internal system
Coordinate with other teams (sales, billing, technical support) as needed
Follow company procedures and ensure the privacy of customer information
Stay calm, patient, and respectful, especially when dealing with difficult situations
Share customer feedback to improve service and efficiency
Use your French and English communication skills daily (spoken and written)

Requirements

Language: Fluent in French and English (spoken, written, and reading)
Education: Minimum high school diploma or equivalent (some companies may prefer college-level education or customer service training)
Experience: Previous customer service experience is helpful, but not always required
Communication: Clear speaking skills, ability to listen actively and explain things simply
Computer Skills: Comfortable using chat tools, email, and basic software
Problem-Solving: Able to handle concerns calmly and offer solutions
Teamwork: Cooperative and comfortable working with other departments
Time Management: Able to manage multiple tasks and meet deadlines
Flexibility: Open to working shifts, evenings, weekends, or holidays if required

Application Process

Applicants will be hired under the Francophone Mobility Work Permit program
Candidates must pass a French language test (exceptions apply if you studied in French)
Once hired, the immigration consultants will assist with the work permit process and service fees will be applied

Frequently Asked Questions

Can I start the job remotely from my home country?

Some employers may allow you to begin working remotely before your arrival. However, most roles will require you to work in person at a Canadian office once you're in the country.

Will this job count towards my Canadian permanent residency?

While the Francophone Mobility Work Permit allows you to work legally in Canada, most bilingual customer service jobs are not in a PR-eligible NOC category (they usually fall under TEER 4 or 5). This means the work experience won’t count for programs like the Canadian Experience Class. However, once you're in Canada, you may have opportunities to transition into eligible jobs or explore other PR pathways depending on your profile. Our team can guide you.

What kind of companies are hiring for these roles?

These roles are available across tech companies, banks, logistics firms, and customer service centers in Canada.

Can I bring my family with me?

Unfortunately, most bilingual customer service jobs do not allow you to bring your family under the current rules. These positions are typically classified under TEER 4 or 5, which means your spouse would not be eligible for an open work permit, and your children may not be eligible for study permits linked to your work permit. However, once you're in Canada, you may be able to change to a higher-skilled job that offers these family benefits. We can advise you based on your personal situation.

Is this job only for native French speakers?

No. As long as you are fluent in French and English (even if it's not your first language), you may be eligible. You must be able to communicate confidently and clearly in both languages.

How long is the work permit valid for?

The Francophone Mobility Work Permit is usually valid for 1–3 years, depending on the job offer. It can often be renewed if the employer wants to extend your contract.

Can I change employers after coming to Canada?

Yes, but you will need to apply for a new work permit tied to your new employer. Some PR pathways may also open up depending on your new role and location.

Will you help me with the work permit process?

Absolutely. Our team assists with job matching, paperwork, the French test, and your entire work permit application. We’ll guide you through every step.

How long does the process take?

The entire process — from finding a suitable job to receiving your work permit — can take up to 1 year. This timeline can vary depending on your profile, employer response time, and visa processing times.